Exchange policy

EXCHANGE & RETURN POLICY

Many thanks for purchasing our product. Purchasing our product shows that you have approved, understood and agreed to abide by the below-mentioned terms & conditions.

Please note: All the sales, discounted, custom altered, custom made, made to order or brought with a coupon/gift voucher purchases are non-returnable, non-refundable & non-exchangeable. Line items of an order cannot be edited, once the order has been placed.

We at TOGGERY are dedicated to making your shopping experience as hassle-free and enjoyable as possible! Request you to please go through the following terms & conditions before making a purchase decision.

RECEIVED A DEFECTIVE OR DIFFERENT PRODUCT

However, when a product is shipped from our warehouse, it goes under a quality check. Still, in case of receiving a defective product or a different product, we request you to kindly create a parcel opening video & share the defect or the received design in the video via WhatsApp at +91 8559884111. We will respond to you via WhatsApp upon checking the video & then you can send it back to us. One-time shipping charges will be reimbursed to the client either in the form of online store credit worth 100₹ (valid for 30 days and cannot be clubbed with any other offer). The package should be unused & stored back in the original packing before shipping to us. We request you to please pack it well & ship it. Once we receive the parcel back, we will check the same & we shall send you a fresh piece.

Some items that are made to order, altered or customized are not eligible for returns. If you still have a query regarding that, you can reach us at support@toggery.in. Kindly note that international orders do not qualify for any returns or exchanges.

CANCELLATIONS AND EXCHANGES

Point to know before you put the Exchange request (because we don't want to get into the hassle of exchange:-

-Tassel pulled (you can easily fix it).

- Gota / Lacework pulled (you can easily fix it).

-The zipper or button can be fixed at your end.

-Exchange for a smaller size. Just get it altered to fit.

1. What is the Exchange policy of TOGGERY?

As per the company policy, we do not provide a refund/return on any product once sold. Once the TOGGERY pieces are sold, they can be exchanged for replacement in a bigger or a smaller size (provided the mentioned terms & conditions are fulfilled). In case the product is out of stock/unavailable with us, we will issue a credit note for the amount. The value of Store Credit equals the amount of the (exchanged product minus the shipping cost, COD/Payment gateway commission) with a validity of 30 days from the date of receipt of the store credit.

For any query, you may write to us at support@toggery.in specifically within 48 hours of receiving the parcel. Once receiving an acknowledgement from the team, please send the product back to us yourself, we do not have a reverse pick-up facility. The cost of return shipping paid by the customer will be reimbursed (max capping of 100/- and reimbursed in the form of coupon) only to the customers who have a manufacturing defect in a product. Kindly ensure that you take receipt of the acknowledgement from the courier person regarding the Number of products you are dispatching with the signature and contact details. TOGGERY will not be liable for any lost shipment.

Furthermore, the request for size exchange will be catered to only once & the buyer will be responsible & for shipping charges. Please make the decisions accordingly.

We recommend returning items by trackable courier because all items sent that do not reach TOGGERY’s warehouse will be treated as non-returned. Please note that the parcels are your responsibility until they are returned to TOGGERY.

Purchases made during SALE are not eligible for any return or exchange.

Exchange, Return or Refund are not eligible for Dislike of product for any reason

The exchange has to be informed to us via WhatsApp at +91 8559884111 or an email at support@toggery.in with the order number within 2 days from the date of delivery

Only products that are not used, unworn, not washed, not damaged and whose tags and labels are entirely intact, in the original packaging are entitled to be exchanged if exchange is available as per the above conditions.

Please ensure that you mention your name, address, contact details and order ID on the parcel along with the size needed.

Size exchange is available (in case of a size exchange, the Customer will get a bigger or smaller size) shipping charges to & from will be borne by the customer if the size to be exchanged is other than the ordered size.

The value of Store Credit equals the amount of the exchanged product minus the shipping/COD & payment gateway charges, with a validity of 30 days from the date of receipt of the store credit.

2. Is cancellation available?

In the case of a Cancellation of a paid order, you can request the cancellation strictly within 24 hours of placing the order. Please call or WhatsApp us on 8559884111, to request the cancellation. Cancellation directly through the website is not possible.

We will refund You the paid money in case of cancellation no later than 7 working days from the day on which we receive the cancellation of the paid order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

The Customer agrees not to dispute the policies made by TOGGERY and accepts TOGGERY's decision regarding the cancellation.

3. How will I receive the credit against the order if the desired size of the product is not available?

The credit note or the coupon code will be sent to you on your registered mobile, which you can use in the next 30 days on the TOGGERY website. You can use it only once in one go.

4. Can I exchange one piece from the set?

Only the entire set is eligible for exchange if they comply with the above condition.

5. Can I exchange a part of the entire order?

No, you can exchange the entire product if that meets the exchange requirements by raising the request within 24 hours of delivery. Please take note that some items are not eligible for return or exchange.

6. My garment does not fit me. What should I do?

If the product does not fit in the actual size and you wish to have a bigger or smaller size, please raise the request for a size exchange with the customer service team. You can reach the team on WhatsApp at 8559884111 and raise the query within 24 hours of receiving the product. The support team will do its best within the extent of the company policies to assist you. We will help you with any size exchanges or alterations subject to availability. Please read the exchange policy for more details.

7. When will the exchange request be invalid?

We work rigorously towards ensuring a seamless experience at our website during every transaction. We take utmost care and safety precautions in delivering our products and adhere to the protocols ensuring the highest quality standards. Below-mentioned are some cases that are not eligible for an exchange:

· If the Customer doesn't like the material, style or colour of the product, exchange/return will not be accepted. We suggest that you read the product description and check all the photos before ordering. If necessary, you can also contact us for more information about the product.

· 10-20% Color difference can be there owing to the screen resolution of the device used by you and the camera lights. Kindly do not expect a replacement or refund of any kind for it.

· Exchange/Return will not be accepted if the product is washed and worn.

· No Refund, Return or exchange For The SALE / MADE TO THE ORDER product or Category.

· All the pcs in the sale, discounted, or brought with a coupon/gift voucher purchase are non-returnable, non-refundable & non-exchangeable.

INTERNATIONAL SHIPPING AND RETURNS

1. What are international shipping charges and duties?

For International shipping please contact our support team with your ZIP / PIN / Country Code & we will get you the best shipping price. Please send us a WhatsApp at 8559884111 & our support team will assist you further. Also, note that customs duties and taxes will be charged during delivery based on actual duties charged by the country mentioned in the shipping address.

2. Is it possible to return, exchange or cancel an international order?

International Shipped items are non-returnable, non-exchangeable & non-refundable, however, you can request the cancellation of your order within 24 hours of placing the order by emailing us at support@toggery.in or WhatsApp us at 8559884111.

3. When will my order reach me?

Once the order is shipped from TOGGERY's warehouse, it will take about 10-15 working days for your international order to reach you. We will share the tracking details with you so that you may track your shipment. Toggery will not be liable for any delay, damage, customs duties or taxes on the package.

4. What payment methods does TOGGERY accept for international orders?

We accept almost all the methods. You can use any international card to make the payment for your across-border orders.

By Shopping on www.toggery.in, you agree to all the above terms and conditions.

SHIPPING POLICY

1. What is the process of delivery?

As soon as you order on our website, our system starts processing your order immediately.

· All orders are processed & dispatched in 2-3 working days unless it's made to order. In case of any delay, we will communicate with you on your registered mobile number.

· Your goods are also quality-checked before being sent to the courier partner.

· Your goods will be packaged and sent safely to our trusted shipping partners.

· The orders then reach you with utmost safety and hygiene protocols.

· If your address is in a place that is not served by our shipping partners, the TOGGERY team will contact you and find an alternative solution to send your order to you.

. Toggery will not be liable for any shipment delay, or in-transit damage to the package.

2. What is the estimated delivery time?

We make religious efforts to ship products within 7 to 10 business days. However, because some products are made to order, there may be delays due to operational challenges in some cases. Furthermore, we carefully ship orders 6 days a week.

Please note: During festivals, adverse weather conditions or political crises, your delivery may be delayed due to dependence on courier companies. We do the best we can to deliver your products to you on time. Any delay in that is unintentional, and thank you for your patience.

3. How to track my parcel?

You will receive the tracking details like the courier partner's name and tracking number once the order is shipped. You can simply Track your Shipment by entering the AWB number to check how far your order has reached or how long your shipment will take.

Also, you can check the same in order details in your registered account with TOGGERY.

4. What are the payment methods available?

We take prepaid orders only.

5. Can I change the shipping address of my order after it has been placed?

Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team on WhatsApp at 8559884111.

In case, you request a change in the address after it has been shipped, it will not be possible. The only possibility will be if the package is not accepted & returned. We will have to reship your order again to a different address which will charge you INR 150 with in India only